Frequently asked questions

Prices are shown in US Dollars. At checkout you can pay in USD or, where enabled, Somaliland Shillings at the admin-set exchange rate. Cash on Delivery is generally available; mobile money and card payment may also be offered depending on the shop.

Each order gets a one-time delivery code. Keep it private until your driver arrives — they'll ask for it to confirm the handoff.

Open the order from your Orders page and use "Report a problem." This starts a return/dispute that the vendor (and an admin, if needed) can see.

Vendor accounts are admin-created — there's no public vendor sign-up. Reach out to an HTM administrator to get set up.

English, Somali, and Arabic (with right-to-left layout) — switch anytime from the language selector.